HelpDesk: A Simple Ticketing System Made for Teams Like Yours. Powered by AI.
OpenWidget's Contact, Feedback and Bug Report Forms are a great and free way to engage with your customers. You can use them to not only build meaningful relations with your visitors but also listen to their feedback and improve your products and services.
With our official HelpDesk integration, we want to help you manage all of the messages left by your customers via OpenWidget. With a truly helpful ticketing system that, among other options, allows you to create workflows that automatically reply to your customers' inquiries, you will rest assured that no message is left unanswered. So, what exactly does HelpDesk offer?
Automate Your Everyday Workflow
Use a foolproof automated ticketing system to speed up your support actions and leave the manual work behind. All of that with just a few clicks.
Stay Focused and Track Your Everyday Tasks With Ease
With an easy-to-navigate and feature-rich dashboard, we will make sure that you always work in an organized and timely manner.
Save Time With Smart Collaboration Features
No matter where you are, HelpDesk is there to make collaboration with your team easier. With our real-time collision detection features, you will avoid situations like multiple team members replying to the same ticket.
Measure Your Team's Performance and Improve Your Customer Support
With extensive visual reports, HelpDesk gives you all the tools necessary to gain an in‑depth understanding of your and your team's performance. Use them to improve your Customer Service and increase your Customers' Satisfaction.
Integrate HelpDesk With OpenWidget With a Single Click
Integrating HelpDesk with OpenWidget is a breeze! Once you sign up for OpenWidget, all you need to do is to click on a Try HelpDesk button available under the HelpDesk section within the OpenWidget app, and we will automatically take care of the configuration and the activation of 14-days HelpDesk trial for you.
To get step-by-step instructions on how to integrate OpenWidget with HelpDesk, check out our official Help Center article that will not only tell you how to activate your HelpDesk trial and link it with OpenWidget but also how to add OpenWidget to your website.
Frequently Asked Questions
A ticketing system is a software application or service used by organizations to manage and track customer inquiries, support requests, and various types of tasks or issues in a structured and efficient manner. It is commonly employed in customer support, IT help desks, maintenance and facilities management, and other fields where tracking and resolving tasks or issues is necessary.
Ticket Creation: Users or customers can create tickets to report problems, ask questions, or request assistance. Each ticket typically includes information such as a description of the issue, contact details, and a priority level.
Ticket Assignment: HelpDesk tickets are assigned to specific individuals or teams responsible for resolving them. This can help streamline the workflow and ensure the right people address each issue.
Ticket Tracking: HelpDesk system tracks the status and progress of each ticket. Users can check the status of their requests, and support agents or employees can monitor the tickets they are responsible for.
Automation: HelpDesk offers automation features that can help in categorizing, prioritizing, and routing tickets based on predefined rules or criteria. This can save time and ensure efficient ticket management.
Reporting and Analytics: HelpDesk offers tools to help you analyze trends, measure performance, and identify areas for improvement.
Integration: HelpDesk can integrate with other software and tools, such as customer relationship management (CRM) systems, email, and OpenWidget, to provide a unified support experience.
It does! HelpDesk offers a free, 14-day trial period that does not require a Credit Card to sign up. After the trial period ends, you can subscribe to one of the available plans: Team or Enterprise. To learn more, check out HelpDesk's official pricing page.
You can sign up for a free, 14-day trial by clicking on the following link: sign up. No credit card is required!
HelpDesk offers a variety of features, from ticket management to AI-based features that will help you reply to your customers faster. You can check them all out by visiting HelpDesk's official Features page.
It is! All of the core OpenWidget's functionality is free, including widgets like Contact Form, FAQ Module and AI-powered Product Recommendations Widget. We also won't charge you for available integrations, but please keep in mind that software outside of our offer, like HelpDesk, may charge you additionally for using it
Adding OpenWidget to your website is easy! First, sign up for a free OpenWidget account and go to the Add to website section of your OpenWidget app. While there, copy the snippet code generated for your account and paste it right before the closing body tag of your website's HTML code. Once OpenWidget is added, all you need to do is to enable all the necessary features, and you are good to go!
We do! As a WordPress user, you can easily add OpenWidget to your website with our dedicated plugin. Simply sign up for OpenWidget as described above, and install OpenWidget for WordPress with a few simple steps! You can find our WordPress plugin here: OpenWidget for WordPress, and like all of our features, it is completely free!
OpenWidget can accommodate a wide range of industries. From Customer Service through Ecommerce to Software and Cloud, we are sure that you will find the right tools to enhance your customers' experience.
We do! Our official Help Center will guide you through the process of adding OpenWidget to your website and configuring your OpenWidget account. You can also check it out for our latest updates. We also have a dedicated article that will tell you more about the HelpDesk integration itself, and guide you through the activation steps!